Monday, July 28, 2014

spa day (July edition)

After a very long work week I went for some relaxation at Wild Earth Spa in La Verne, CA it wasn't quite what I expected but ended up okay. I've always had a good experience in the past, but based on this trip I don't know that I'll go back.

I opted for one of their spa packages with a wrap and massage...apparently it's available on their website but is no longer on their in store menu.  The guy up front kept asking me if I was a new client...which was weird as I kept telling him "No".  The therapist who worked with me didn't seem to know what I was there for (maybe no one at the spa checks their website).

She walked me out to the sauna...and was about to leave when I asked how long she recommended I stay in there.  "About 30 minutes?...Um, or however long you want." I did 20 minutes.

We moved on to the wrap...she rubbed some tingly gel/cream on my upper arms, upper legs, and stomach.  I asked about the ingredients that make it tingle, she didn't know.  At this point I figured she must be new...nope, she said she'd been there for two years!

I will say the massage went alright, not stellar.  Very relaxing in spots...and I'm not one to complain about going over time on a massage, but the treatment was supposed to be 2 hours and altogether I was there for almost 3...partly because we started late.  It just wasn't that much fun and only semi relaxing.

Oh well, in plus news we're going out to Palm Springs in August with work and get 10% off spa services at our hotel.  Here's to trying again!!

Cheers!

Update: I contacted the Wild Earth regarding my service.  Management did not reply until I reposted my e-mail to their website (for all to see).  At that point the manager let me know all the personal details of her life as reasons why she didn't respond before.  She didn't address any of the issues I had with the service, but she did offer to let me come back for a free service.  She came across as super unprofessional, and I let her know as much...and that I was no longer comfortable coming back to her spa.

4 comments:

  1. Uh-oh! I believe their management should read your experience, Tamara! I’m sure some of their clients have received the same treatment and was misled by the promo on their site. Anyway, it’s nice to know that you still felt relaxed after the massage. Hope you’ll be able to find other spas that could give you the fun and relaxation you need, minus the hassle involved. Have a great day!

    Ervin Willis @ Main Street Massage Therapy

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    1. I actually did let the managment know. They offered me a free service, which I'm kind of hesitant to use. Thanks for commenting!

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  3. After that experience, I get why you’re hesitant about using that free service. I hope it wasn’t some misleading offer, just like before. Well, there are many good spa centers out there that could give you a great deal, and an excellent service at the same time. I hope you’ll be able to find one the next time you decide to treat yourself. Have a nice day!

    William Connors @ The Healing Station

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